How to Change Name on SSGC Bill Online?

Keeping your Sui Southern Gas Company (SSGC) bill information up-to-date is crucial. This includes ensuring the name on the bill reflects the current owner or resident. While SSGC doesn’t currently offer an online name change option, there are alternative methods to get this done. This comprehensive guide will walk you through the process of change name on SSGC bill and explore some helpful tips.

Understanding the Process

Changing the name on your SSGC bill involves submitting a formal request along with necessary documentation to SSGC’s customer service department. There are two primary ways to achieve this:

1. Visiting an SSGC Customer Service Center: This is the most common approach. You’ll need to visit a nearby SSGC customer service center in person and submit the required documents.
2. Submitting Documents by Post: If visiting a center is inconvenient, you can send the completed application form and supporting documents by registered mail to SSGC’s designated address.

Required Documents

Here’s a list of documents you’ll typically need to submit for a name change on your SSGC bill:

• Completed Application Form: Download the “Change of Name” application form from the SSGC website (look for a downloads section) or obtain one from a customer service center.
• Proof of Identity: This could be your Computerized National Identity Card (CNIC) or any other government-issued photo ID that verifies your identity.
• Proof of Ownership: Documents demonstrating your ownership of the property connected to the gas account. This could include:
  • Sale deed (registered or attested copy)
  • Property tax challan (latest)
  • Allotment letter (in case of societies)
  • Inheritance documents (if applicable)
• Copy of Existing SSGC Bill: This helps identify the specific account you’re requesting the name change for.
• Written Authorization (if applicable): If someone else is submitting the application on your behalf, you’ll need to provide them with written authorization.

Detailed Steps

Here’s a breakdown of the steps involved in each method:

Method 1: Visiting a Customer Service Center

1. Locate a Center: Use SSGC’s website or contact their call center to find the nearest customer service center in your area.
2. Gather Documents: Ensure you have all the required documents mentioned earlier.
3. Visit the Center: During operational hours, visit the chosen customer service center. Take a token for the specific service (name change) and wait for your turn.
4. Submit Documents: Present your completed application form and all supporting documents to the customer service representative.
5. Verification and Processing: The representative will verify your documents and initiate the name change request within the SSGC system.
6. Confirmation: You may receive a confirmation receipt or be informed about the estimated timeframe for the name change to reflect on your bill.

Method 2: Submitting Documents by Post

1. Gather Documents: Ensure you have a complete set of photocopies of all the required documents mentioned earlier.
2. Download and Complete Form: Download the “Change of Name” application form from the SSGC website and fill it out accurately.
3. Prepare Registered Mail: Place the completed application form and photocopies of supporting documents in a secure envelope. Address the envelope to the designated SSGC office responsible for processing name change requests (contact SSGC for the specific address).
4. Send by Registered Mail: Take the envelope to a post office and send it by registered mail with acknowledgment of receipt (return receipt requested). Keep the receipt for tracking purposes.

Additional Tips

• Ensure Accuracy: Double-check all information on the application form and ensure the photocopies of supporting documents are clear and legible.
• Maintain Copies: Keep a copy of the completed application form and photocopies of submitted documents for your records.
• Follow Up: If you haven’t received any updates after a reasonable timeframe (around 2-4 weeks), consider contacting SSGC’s call center to inquire about the status of your request.
• Clear Outstanding Dues: It’s important to settle any outstanding dues on your account before processing the name change request.

Conclusion

While SSGC doesn’t offer an online name change option yet, the alternative methods mentioned above are relatively straightforward. By following the steps outlined and gathering the necessary documentation, you can efficiently update the name on your SSGC bill. Remember, keeping your account information up-to-date helps ensure smooth service and avoids any potential billing issues.